Refund policy

Return and Refund Policy

Thank you for choosing preserved flower products from Blooms by Amora. To ensure a pleasant and satisfactory shopping experience, we have established the following return and refund policy. If you are not satisfied with your purchase, please follow the guidelines below for returns and refunds.

Return Policy

  1. Return Period
    • All return requests must be made within 7 days of receiving the product. Return requests beyond this timeframe will not be accepted.
  2. Return Conditions
    • Products must be in their original packaging, unused, and undamaged.
    • All tags, accessories, and manuals must be intact and included with the product.
    • We reserve the right to refuse any return requests that do not meet these conditions.
    • Due to the natural properties of preserved flowers, colors and shapes may have slight variations. Therefore, we do not offer refunds unless your product has significant defects.
  3. Return Process
    • Please contact our customer service team for return authorization and the return address. Email: bloomsbyamora@outlook.com
    • Include your order number and the reason for return in the return package.
    • Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Policy

  1. Refund Processing
    • If the product meets the refund conditions, we will process your refund within approximately 10-14 days.
    • Refunds will be issued to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
  2. Refund Scope
    • Refunds are for the purchase price of the product only, excluding initial shipping and return shipping costs.
    • If the product shows signs of use or damage, we may deduct a portion of the refund amount.

Exchange Policy

  1. Exchange Period
    • All exchange requests must be made within 7 days of receiving the product. Exchange requests beyond this timeframe will not be accepted.
  2. Exchange Conditions
    • Products must be in their original packaging, unused, and undamaged.
    • All tags, accessories, and manuals must be intact and included with the product.
  3. Exchange Process
    • Please contact our customer service team for exchange authorization and the exchange address. Email: bloomsbyamora@outlook.com
    • Include your order number and the reason for exchange in the exchange package.
    • Customers are responsible for exchange shipping costs. We recommend using a trackable shipping service.

Damaged or Defective Products

  1. Reporting Damage or Defects
    • If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the product and provide photos and your order number.
    • We will verify the issue and offer a full refund or exchange, and cover the related shipping costs.

Special Note on Preserved Flower Products

  1. Natural Uniqueness
    • Preserved flowers are natural products that have undergone special treatment. Each flower's size and shape may vary, and the product may not exactly match the pictures. Every preserved flower product is handmade, ensuring the main color tone remains consistent, but each piece is unique.
  2. Longevity
    • With proper care, preserved flower products can last for 3-5 years or even longer.

Preservation Guidelines

  1. Avoid Direct Sunlight
    • Please avoid exposing the product to strong sunlight to prevent color fading and cracking.
  2. Care Tips
    • The longevity of the flowers depends on the care they receive. Slight fading over time is normal.

Color Variations

  1. Shooting Conditions
    • Product images are taken under natural light or indoor lighting to match the actual product as closely as possible, but different batches of flowers may have slight color variations.
  2. Display Differences
    • Due to lighting and monitor differences, the actual product color may differ slightly from the photos. Customers with strict color requirements should consider this before placing an order.

We hope this return and refund policy provides clear and comprehensive after-sales service terms for your preserved flower product sales on your independent website. If there are any adjustments or additions needed, please let me know.